Frequently Asked Questions
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Our Electric Mountain Bikes are for every level of fitness. The rider is able to vary the level of assistance from the motor meaning they can decide how hard or easy they want the ride to be.
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When we deliver or you collect your Electric Mountain Bike you will be given a full demonstration of how the bike works. We will also answer any questions you have regarding the bike.
We are happy to discuss how the bikes operate on the phone prior to you making a booking.
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Legally in the UK you need to be 14 years of age to ride an Electric Mountain Bike on the road.
We will only hire our Electric Mountain Bikes to 14 – 17 year olds providing they are accompanied by someone aged 18 or over.
All bikes hired to 14 – 17 year olds will be the responsibility of the person over the age of 18. Please refer to our terms and conditions for full details.
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You are allowed to ride an Electric mountain Bike anywhere that you are allowed to ride a regular bike. So public roads, bike paths and bridleways.
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All our bikes are supplied with a fully charged battery so you should easily be able to enjoy 30-40 miles of cycling during a days hire.
This will depend on the terrain, the level of battery assistance used and how fast the rider wants to cover the ground.
All the suggested routes we provide can easily be covered during a days hire.
If you feel that you wish to cover more distance during your days hire then please contact us as we may be able to supply you with an additional fully charged battery.
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We supply helmets with all of our bikes at no extra cost. Of course, if you have your own helmet you are free to use during your hire period.
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You are free to use our Electric Mountain Bikes wherever you want to ride during your hire period.
We can supply you with a number of pre-selected routes. Our routes have been carefully selected to take in the breath-taking local area with suggested stop off points for a bite to eat or a photo opportunity to make your day even more memorable.
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We will provide you with a charger so you can charge the battery overnight. Your battery will be fully charged in the morning so you will be ready to enjoy a full days riding the next day.
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We advise you wear comfortable clothing and suitable footwear such as trainers to ride your Electric Mountain Bike.
You should have a supply of drinks and snacks for your ride as well as any medication you require such as inhalers.
We will provide you with a helmet, bike lock and puncture repair kit.
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if you suffer a puncture we will supply you with a puncture kit, pump and instruction on how to fix it. However, if you have a puncture you can't seem to fix you can of course call us.
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All of our Electric Mountain Bikes are brand new for 2023 and regularly serviced so in the very unlikely event you do experience a mechanical fault we will be on hand via phone or a video call to get you back riding again. If we are unable to do so and the issue is not the riders fault then we will recover you and the bike from your location and offer you a full refund.